Certain clauses are important for all website’s Terms and Conditions agreements, including e-commerce stores. These include:
- A user guidelines clause which sets out the acceptable use of the website
- A clause advising of the governing law, which states what law any disputes will be dealt with under
- A clause that sets out what is classified as abuse of the site and the consequences of engaging in abusive activities, such as having an account terminated.
In addition, there are certain clauses that are crucial for an e-commerce store (such as WooCommerce) to include in its Terms and Conditions. These include:
- A clause regarding warranties, which advises users which products are covered by a warranty
- A limitation of liability clause specifically drafted to reflect the nature of what your shop sells
- An intellectual property clause which identifies everything you own and what is classed as user misuse
- A payment terms clause which advises of methods of payments and how payments are processed
- A cancellation clause which advises of your right to cancel an order, as well as the customer’s right to cancel an order
- An exchanges, returns and refunds clause which sets out your policies on the same.
- A shipping and delivery clause to inform customers of your processes
- Any other store specific terms – think carefully about your WooCommerce store.and any other conditions you may wish to include. For example, if your shop offers promotional codes you should include a clause explaining how these work and their limitations.